Air Peace has confirmed that three passengers were on Monday taken in by security agents for interrogation after they disrupted and delayed its 18:30 Lagos-Abuja service for three hours.
A statement issued by Chris Iwarah, the airline’s corporate communications manager, said security personnel of the Federal Airports Authority of Nigeria (FAAN) had to be called in after efforts to get the passengers to back down on their unruly conduct failed.
The statement said: “We wish to confirm and set the record straight on the unruly and disruptive conduct of three passengers (two men and a lady) on our 18:30 Lagos-Abuja service on Monday, September 11, 2017.
“During the pre-departure safety briefing by our crew, the three passengers began to query the seating arrangement of the aircraft. Efforts by our crew to let the passengers understand that the seating arrangement was as approved by both the Federal Aviation Administration (FAA) and the Nigerian Civil Aviation Authority (NCAA) were rebuffed. The pilot-in-command of the flight was later briefed by the crew to intervene. Again, the passengers refused to cooperate with the captain. They insisted on bringing our engineers on board to confirm the airworthiness of the aircraft.
“The passengers insisted that the aircraft was unsafe and would suffer the fate of one other domestic airline which aircraft crashed some years ago. The unruly passengers prevented our crew from continuing with the safety briefing. Understandably, other passengers on board the flight became apprehensive and insisted on the unruly passengers being taken off the flight.
“The pilot-in-command, therefore, had no choice than to request the unruly passengers to disembark. The passengers, however, refused to comply, leading to the captain of the flight calling for the intervention of FAAN security personnel. The passengers also refused to refrain from their disruptive conduct upon the intervention of FAAN security personnel.
“After about three hours delay, two of the disruptive passengers eventually agreed to disembark, while the lady among them was adamant. She only agreed to disembark upon other passengers’ intervention after delaying the flight for almost three hours in total.
“The three passengers were eventually taken in for interrogation by FAAN security personnel, who later transferred them to the police for further investigation.
“We confirm that the aircraft’s seating arrangement is as approved by both domestic and international aviation authorities, including NCAA and FAA, an in compliance with global best practices in the aviation industry.
“While we will continue to treat all our valued guests with the greatest respect and courtesy, we will never allow a tiny minority of customers jeopardise the safety and comfort of our customers and the overall safe operation of our flights.
“The unfortunate incident of Monday is now being addressed by the nation’s security agencies. We trust the security agencies to resolve the incident without bias.”
“The contents of this e-mail including any attachment are confidential to Air Peace and intended solely for the person(s) to whom they are addressed.
Any reader of this email who is not the intended recipient is notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately and delete all copies from your computer system.
Subsequent alterations to this email after its transmission will be disregarded.”