Skye Bank launches customer service charter
August 6, 2013 | 3:51 am| | | Start Conversation
In its bid to serve customers better and ensure seamless service and pleasing customer experience at all its touch points and payment platforms, Skye Bank Plc has unveiled a customer service charter designed to meet and exceed customers’ expectations.
Speaking at the launch of the charter last week, the Group Managing Director/Chief Executive Officer of the bank, Kehinde Durosinmi-Etti, described the charter as the bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
Describing the charter as a pace setting and industry-defining innovation, the Skye Bank boss said the customer-centric model seeks continuous service improvement in a bid to make customers of the bank happy and satisfied.
“This charter outlines the type of service we aim to provide, how customers can contact us to give us feedback, especially on areas of improvement and how they can partner with us for continuous service improvement,” he said.
Durosinmi-Etti who observed that customer service remained the key differentiator in the financial services industry all over the world, said the charter became imperative because today’s customers were more sophisticated, discerning and more demanding than ever before.
He described the introduction of the Charter as a milestone in the bank’s customer service excellence journey and that the lender will deliver same, leveraging its knowledge, customer focused products, seamless processes and top of the range technology.
Also speaking, the Executive Director, Enterprise Risk Management, Skye Bank, Dotun Adeniyi, said the bank would continue to establish profitable partnerships with its customers that will induce the growth and development of the clients’ businesses.
“Our services are guided by a set of principles that define our character and culture; these enduring principles are the fundamentals on which the charter is established. They include accountability, fairness, reliability, privacy, accessibility and transparency,” he explained.
He said the future was promising, just as he said the bank was excited at the opportunity to work with its customers and all its stakeholders to exceed their expectations.
Big Read |