The first time I downloaded the Diamond Bank Mobile App from the Google Play store, I was testing out a Tecno W3 phone which had a major storage challenge and will not accept the three micro USB cards I tried to feed it at various times. Hence, to make space for apps I considered more important, I deleted the mobile app.
The snag was – as I later found out, I had already activated the online account and needed to use it at least once within thirty days. If a customer fails to use the online account within the period, it is deactivated “for security” reasons, a Diamond Bank official informed me.
Long story short, I downloaded it again last week on a new Nokia 3 – I should add I was 70 percent influenced by the cool advertisement that had the bank’s MD, Uzoma Dozie acting like the typical millennial.
The old GTbank mobile app required customers to get their tokens directly from any of the bank’s branches. After that you can create your account on the mobile app. However with the recently launched the GTWorld users can either use tokens or PIN which they can generate themselves when customers register on the app.
Both mobile apps, it has to be said, were created with the ultimate customer convenience in mind. They are as ambitious as they are innovative. I once sat in a conference (Social Media Week 2017) where the GTBank MD, Segun Agbaje told the audience that his bank was looking at a future where 90 percent of the financial services will be controlled by the customer.
In terms of general aesthetics, the Diamond Bank mobile gets 5+ while the GTBank app gets 4+. I have to admit, the latest movie pictures that greets you once you log into the Diamond mobile app is a winner especially with young people who form the major demography using online payment platforms. Diamond also gets 5+ for ticket feature which is not present in GTWorld.
The mobile apps have many features in common.
Both applications allow users access to their accounts for various financial transactions including money transfers, payments, balance checking in real time.
Other benefits include paying bills to over 20 billing services like Dstv, GoTV, LCC, StarTimes, PHCN etc, phone recharge from all networks including MTN, Globacom, 9Mobile and Airtel, find the nearest ATM or Diamond/GT Bank branch in your location, and buy tickets to the latest movie or entertainment show.
However each bank has also gone to lengths to deepen the customer experience and provide maximum convenience in a unique way. First, although both apps have account opening features, GTWorld gets a 5+ for going a step further to provide it at the point of registration. In essence, a new customer can actually open a GTBank account and log into the app, whereas Diamond Mobile app (4+) requires a customer to first log into the app before opening the account.
But my favourite in the Diamond Mobile app is the QR code feature that enables customers pay for the things they bought without carrying along their visa card. This is possible because Diamond Bank is in collaboration with mVISA, a relationship it consummated on July 20, 2017.
Aside QR code, customers can also make payment using their Unstructured Supplementary Service Data (USSD) channel which matches up with GTBank’s famous *737#. GTWorld comes with PIN or token for transaction hence it gets 3+ compared to Diamond Mobile’s code (5+).
GTWorld however wins (5+) with the SME feature, GAPS-Lite. The feature provides small business owners access to real-time monitoring of all transactions and the ability to make bulk and single transfers on the go. Another win (5+) is the feature that allows account owners access to multiple accounts.
NEXT WEEK ON FINTECH: Remita Mobile App vs Quickteller App