Be more responsive to resolution of consumer complaints, CPC counsels businesses

by | December 14, 2017 12:11 am

The Director General of the Consumer Protection Council (CPC), Babatunde Irukera, has insisted that businesses in the country must be responsive to consumer grievances and must institutionalize and prioritize complaint resolution policies and mechanism, stressing that this is the hallmark of company and brand reputation.  Irukera noted that the current regime was unsustainable as it…

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