Spns Consulting report reveals product knowledge gap among banks staff

by | March 6, 2013 4:34 pm

 Spns Consulting, one the leading business transformation firms in the country has released a industry report on service quality monitoring which shows that staff of most banks do not have detailed knowledge of the product and services they offer. In the last quarter of 2012, Spns Consulting kicked off a Service Quality Monitoring of the…

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